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Support

Support Request Form


Please fill out the support request form below. All fields must be completed in order to efficiently diagnose and resolve the issue. Priority will be given to customers who have an Upgrade/Technical Support Agreement and who have filled out this form.

Corporate information

* Name:
* Company:
* Your relation to us:
* Where did you buy our product?
* Country:
* Telephone:
* Email:
Is this your first support request? Yes   No


What is your solution?

* Product: DynaStrip   inpO2

DynaStrip product information
* DynaStrip package:   Version  .   . 
* Dongle number:
INposition product information
* INposition package:   Version  .   . 
* QuarkXPress version:  .   . 
* Is this the Korean version? Yes   No
* How do you import your files?
* Dongle number:
inpO2 product information
* inpO2 package:   Version  .   . 
* Adobe Acrobat version:     .   . 
* Dongle ID:
inpO2 ATOM product information
* inpO2 ATOM package:   Version  .   . 
* Adobe Acrobat version:     .   . 
* Dongle ID:


What is your IT environment?

* Workstation: MAC    .   . 
WIN    
Other:
* Server: MAC    .   . 
WIN    
Other:
* Network protocol: AFP
SMB
AppleTalk
Other


What type of printer are you?

* Type: Web   Sheet fed   DIpress
Type of work:


What is your production environment?

* Workflow/RIP:   Version
Other:
* Are you using a LaserWriter driver? Yes,  .   . 
No
* Are you using an Adobe PostScript driver? Yes,  .   . 
No
* Are you using a Windows PostScript driver? Yes,  .   . 
No
* Are you using a PPD file?
   If so, please send it along with your files. 		Yes   No


Do you have additional information?

Give us any additional information on your system and software environment
(Norton, Classic mode, partitioned disks, Spotlight...)


What about your source files?

* File format: PDF
PS
EPS / Low-res FPO
Other
* Origin: Native application:   Version
Distiller:  Version
RIP
Other
* Color environment: Composite   Separations


What about your imported marks?

* File format: PDF
PS
EPS / Low-res FPO
Other
* Origin: Native application:   Version
Distiller:  Version
RIP
Other
* Color environment: Composite   Separations


What problem do you have?

Is this a dongle problem? Yes   No

* Please describe your problem here:



Your files might be helpful

Click on "Browse" to select your archive (.ZIP, .RAR, .SIT or .SITX), then click on Upload to attach it to your
support request.

Please include the following: Job layout (.DLY), output device file (.ODV), source files, imported
mark files, screen captures, crash log files, PPD files.